Customer Experience

What are the elements that create an “Outstanding” customer experience?

Every interaction matters when it comes to delivering the Ultimate Customer Experience. These interactions must be consistent and personal regardless of the preferred customer channel of communication. Whether it is the phone, email, chat, mobile, website, or knowledge management a company must have a customer experience and relationship strategy that demonstrates the commitment to All[…]

Business Consultant Orlando, Florida

eXperience Impact Launches – Orlando, Florida

eXperience Impact Launches Operations in Orlando, Florida We are pleased to announce that eXperience Impact has established our presence here in Orlando, Florida. We believe in serving others with a true passion for transforming organization’s customer experiences while delivering profitable growth and customer loyalty. eXperience Impact partners with you to build the customized solutions and strategic approaches needed[…]