What Your Net Promoter Score Isn’t Telling You
Every interaction matters when it comes to delivering the Ultimate Customer Experience. These interactions must be consistent and personal regardless of the preferred customer channel of communication. Whether it is the phone, email, chat, mobile, website, or knowledge management a company must have a customer experience and relationship strategy that demonstrates the commitment to All[…]
5 Ways to Retain Your Customer Support Staff
The 3 Customer Service Skills of Brilliant Support Teams
Employee Engagement Is Critical To Delivering A Quality Customer Experience – Developing Leaders Who Engage Employees… It’s only when all the moving parts of your culture are perfectly aligned and engaged that you can realize your potential.
eXperience Impact Launches Operations in Orlando, Florida We are pleased to announce that eXperience Impact has established our presence here in Orlando, Florida. We believe in serving others with a true passion for transforming organization’s customer experiences while delivering profitable growth and customer loyalty. eXperience Impact partners with you to build the customized solutions and strategic approaches needed[…]